Quick Backstory

  • Founded in 2010 by healthcare industry veterans
  • Certified Woman Owned Small Business
  • Virtual based team with flexible bandwidth for nationwide service

Practice Specialties

  • Dermatology
  • Pediatrics
  • Hospital Medicine
  • Orthopedics
  • Ophthalmology
  • Behavioral Health
  • Primary Care

Jennie Hitchcock


(888) 376-1082 x 3

Jennie is the President and co-founder of Compass Healthcare Consulting, a professional services firm that helps healthcare organizations improve operational and financial performance and to identify and manage regulatory and business risks. She earned her Bachelor of Arts in Organizational Behavior from Rollins College in Winter Park, Florida. Before devoting her work full time to Compass in 2013, she served for over 25 years in leadership and consulting roles in medical practice operations, revenue cycle and regulatory compliance, including the role of Chief Operating Officer of Tennessee’s largest independent physician organization. Jennie holds the Certified Medical Practice Executive (CMPE) credential from the Medical Group Management Association (MGMA) and the Certified Coding Specialist-Physician (CCP-P) from the American Health Information Management Association (AHIMA), and, in 2019, she served as an advisor to AHIMA in the development of the CCS-P coding certification exam.

Alan Hitchcock

Vice President

(888) 376-1082 x 2

Alan is responsible for internal operations, human resources, payroll, benefits, and accounting. He also performs on site diligence and asset inventories. Alan has worked in executive capacities in managerial, human resources and staffing services since 1992. Alan earned his Bachelor of Arts in Business Management and Marketing from the University of Tennessee. He holds the Senior Professional in Human Resources (SPHR) credential from the Human Resources Certification Institute (HRCI).

Marcy Hatch

Vice President of Healthcare Consulting


(888) 376-1082 x 6685

Marcy is responsible for managing key consulting services including regulatory compliance, risk management and operational excellence. She has worked in the healthcare industry since 1996 with experience in insurance plan operations, healthcare IT operations and practice management for multiple specialties. Her focus includes operations, education, regulatory compliance, information technology and risk management. Marcy earned her Bachelors in Fine Arts from the University of Akron, Akron, OH.  Marcy holds the Certified Medical Practice Executive (CMPE) credential from the Medical Group Management Association (MGMA).

Dianne Neely Miller

Senior Consultant

(888) 376-1082 x6688

Dianne is responsible for consulting services including risk management and regulatory compliance.  She has worked in physician practice management since 2014. Her career has been focused in healthcare operations, legal services, and healthcare IT services, with diverse experience in client services, implementation, contracting, compliance, mergers and acquisitions, project management, change management, and process improvement working with private equity-backed physician groups, healthcare start-ups, and grant-funded and for-profit health systems including HCA. Dianne earned her Bachelor of Science degree in Management and Organizational Development from Bethel University in Nashville, TN. She earned a Masters degree in Management from The George Washington University in Washington D.C.  Dianne holds the Certification in Healthcare Compliance credential from the Health Care Compliance Association and a Lean Six Sigma Greenbelt Certification from the Legal Lean Sigma Institute LLC.

Susan Foreman

Healthcare Consultant

(888) 376-1082

Susan is responsible for consulting services including regulatory compliance and site assessment. She has worked in the healthcare industry since 1996 with experience in research, hospital-based and specialty clinical pathology laboratory practices. Her roles have included clinical, operational, safety and regulatory compliance for histopathology laboratories with a focus in dermatopathology. Her experience includes OSHA, CLIA and CAP regulatory compliance. In addition to her compliance review work, Susan provides recommendations to clients to support improvement of on-site regulatory documentation. Susan earned her Bachelor of Arts degree in Biology from Carson Newman University in Jefferson City, TN. Susan holds the Certified Histologic Technician (HT) credential from the American Society of Clinical Pathology (ASCP).

Madison Kendrick

Coding, Billing & Clinical Documentation Specialist

(888) 376-1082 x 6684

Madi is responsible for performing review of claims and medical records to assess the accuracy and quality of clinical documentation and the related third party billing. In addition to her review work, she provides recommendations to clients to support improvement of clinical documentation. Madi earned her Associate of Arts degree from Pellissippi State Technical Community College in Knoxville, TN. She holds Certified Professional Coder (CPC) and Certified Professional Coder in Dermatology (CPCD) credentials from the American Association of Professional Coders (AAPC).

Heather Campbell

Marketing & Administrative Coordinator

(888) 376-1082 x 6

Heather is responsible for coordinating marketing, business development and administrative projects. She earned her Bachelors Degree in Music Business Management and Entrepreneurship at The Berklee College of Music.

Lindsey Pulido

Office Manager


(888) 376-1082 x6693

Lindsey is responsible for the administrative support for the Compass team. She has worked over a decade in public accounting firm administration and office management, including accounting, bookkeeping, systems management, due date administration, tax return processing, and client communications. Lindsey earned her Associates of Applied Sciences from Austin Community College of Austin, TX and completed Austin Community College’s accounting and bookkeeping series.